06.21.2023
The Federal Trade Commission has sued Amazon for tricking customers into signing up for Prime, only to make it exceedingly difficult to cancel those subscriptions when no longer wanted.The suit,
The suit, filed on Wednesday, says that Amazon had enrolled millions of customers into the paid subscription service without their consent. When customers attempted to cancel Prime, they faced a multi-step process designed to be deliberately difficult.The FTC notes that Amazon used the term "Iliad Flow" to describe the cancellation process, referencing Homer's epic poem about the Trojan War.Read more...
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